Help Desk

Orders

Search and Browse for Items

If you're looking for a specific item, enter the first few letters of the product name or brand in the search bar on the top of your screen while browsing and we'll show you all the matching results. Try being as specific as possible.

About the Shopping Cart

Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click "Place your Order" and receive an e-mail confirmation that we've received our order.

You can modify an item in your Shopping Cart:

To change the quantity, enter a number in the Quantity box and click Update. Note: We strive to provide customers with great prices, and sometimes that means we limit quantity to ensure that the majority of customers have an opportunity to order products that have very low prices or a limited supply. We may also adjust your quantity in the checkout process to reflect your recent purchases of a quantity-limited item.

To remove an item from your Shopping Cart, click Delete.

To wait until another day to buy some of the items in your Shopping Cart, click “Save for later”. This will move the item to your "Saved for Later" list located below the Shopping Cart. Click "Move to Cart" next to an item when you are ready to purchase it.

Order Cycle

Approval: Payment has been successfully made.

Processing: Currently, the order is being processed and the payment made is being verified.

Shipping: Order has been shipped and is expected to reach you with the given delivery date.

Delivery: Order has been delivered.

Check Order status

In the My Account page, click on the 'My Orders' link to view the status of all your orders or track my order in customer service/help desk tab

Cancel order

You can cancel your order before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

Change of delivery address

If the order has been shipped it will not be possible to change the delivery address. If the delivery status is “Processing” we request you to place a call to +91 74001 71515 for further assistance.

I haven't received any SMS/e-mail confirmation about the order I just placed on Neulife. What should I do?

We request you to call the Contact Centre +91 74001 71515 and we will look into it immediately and get back to you with the confirmation.

Can I buy more than one product on the go?

Yes, you can. As you click the “Buy” button on a product page, it gets added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go.

Shipping & Delivery

Item Availability

A product's availability is clearly noted on the Product Detail page as "In Stock", or "Pre-Order". Most items on our website are in stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below

Pre orders

A product that is on pre-order status will ship as soon as it becomes available. Please keep in mind that the arrival date is an estimated time frame and is subject to change. We will not charge your credit card until the item ships.

+91 74001 71515

In-Stock Items

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Any in-stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

Shipping Methods & Cost

At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select.

Your total shipping charges will automatically compute during checkout prior to the completion of your order. You will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization or your order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays.

Shipping rules and Restriction

Orders are shipped on business days only. Business days are Monday-Friday, excluding observed holidays.

International shipping

We currently ship within India only.

Tracking your order

Orders can be tracked using Order no which will be provided via email or SMS after the order has been processed or shipped. In case you are unable to trace your order or you haven’t received an SMS or email, please call us on +91 74001 71515.

What are shipping charges on Neulife?

We deliver an order free of cost at your doorstep for all orders above Rs 999. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery However, if you order amount is less than Rs 999, a minimal shipping charge of Rs 50 is applicable.

Note: Certain additional procedures like state-wise taxes may apply to your order depending upon your order type, the utility of your order, the order size and the state/region the order is being delivered to.

How long does my order take to ship?

The duration of dispatching an order depends on the type of order you have placed. Types of order are In-stock items. These items are dispatched the same or the next day of order placement.

It takes 2-7 business days to dispatch the orders after you have placed an order. We strive to dispatch your order as soon as possible. In case you have placed a mixed order of in-stock & pre-order items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

Why dispatches of heavy products take more than the expected time?

At certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don't fall under this, consider yourself lucky!!

Returns and Exchanges

7 Days Returns Policy*

Neulife gives you the option to replace or return the products bought on Neulife.com within 7 days of the receipt of the order. If you are not satisfied with what you have bought, we gladly take it back within 7 days from the date of delivery.We will either replace the product, exchange or issue a credit note if the product requested is out stock

When Returns& Exchanges are not possible.

There are certain scenarios where it is difficult for us to support returns & exchanges

Opened or used boxes will not be accepted as returns.

For issues like allergic reactions, gastric issues, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult a doctor before buying.

Return request is made outside the specified time frame

Product is damaged because of use or Product is not in the same condition as you received it

Products with tampered or missing serial numbers

Items that are returned without original packaging, freebies or accessories.

Improper storage of product. (As instructed on the product label)

What do I do if the product received Not as described

After opening the product if the product is not as described, we request you to call +91 74001 71515 immediately for assistance. You will be requested to share images. On approval, you need to ship the product to our warehouse. You will have to bear the shipping charges for the same. If the product received by you is not up to Neulife standards you will receive a replacement or exchange for the same.

I need to return an item, how do I arrange for a pick-up?

You can contact us on +91 74001 71515 to or login in to “My Orders” to initiate a return.

Payments

Mode of payments

Credit or Debit Cards: We accept Visa, MasterCard, American express &Maestro

Cash on Delivery (COD)

Net banking

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Neulife?

There are NO hidden charges when you make a purchase on Neulife. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

What is cash on delivery

If you are not comfortable making an online Payment on Neulife.com, you can opt for the Cash on Delivery (C0D) Payment method instead. With C-0-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance Payment online.

The maximum order value for Cash on Delivery (C0D) Payment is Rs 20,000. It is strictly a cash-only Payment method. E-Gift Vouchers or store credit cannot be used for (C0D) orders. Foreign currency cannot be used to make a (COD) Payment. Only Indian Rupees accepted.

COD unavailable

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Hence, based on your location and your choice of products, the COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

Credit cards or Debit card Credit card

We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit card

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Money deducted from card

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details or call us on +91 74001 71515

Payment fails

In case of a payment failure, please retry ensuring that the information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking). Make sure your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on customercare@neulife.com or please give us a call with your order number for any clarification.

Net banking

You can also use your Net banking account to pay for your Neulife order.

Bulk Purchases

We at Neulife encourage customers to purchase more to avail higher discounts. If you want to purchase a single item or multiple items you can write into customercare@neulife.com and the concerned team will get in touch with you shortly. Please ensure that the Subject of the email is Bulk Purchases and value of the order exceeds Rs 50,000

Coupons

What is a promo code?

To give the best deals, Neulife at times issue promo coupons. It’s a simple code to get higher rate of discounts.

Can I club two coupons in one purchase? Two coupons cannot be applied at the same time. In general, our promotions cannot be used in conjunction with any other offer.

How to use a promo coupon?

Once the product is being added to the shopping cart, the order summary page you need to enter the promo code and then click on apply discount

What is the validity period for Coupons?

Coupons would generally have a validity of 1-30 days*

Purchasing from Neulife

NEULIFE offers you the advantage of buying your chosen nutrition brands directly from the source! With Neulife you are guaranteed.

A 100% Pure, Untampered, Unadulterated Product.

Only the World's Most Trusted Brands.

Personalized Consultation By Trained and Certified Sports Nutrition Advisors.

More Neulife benefits

Complete range for every sport, performance and fitness need.

Strength, Endurance, Power, Agility, Flexibility and Weight Management.

Comprehensive Loyalty benefits & Value added discounts.

Interactive nutrition & product information kiosks.

Product Questions

How do I know if the products you sell are fresh?

We have one of the highest product turnover rates in the industry (as in, stuff flies off our shelves!). So nothing stays around long--except our employees & customers, of course! All products have manufacturer or expiration dates on the packaging, so you can be sure you’re getting something fresh.

Do your products come with guarantee/warranty details?

Neulife guarantees 100% customer satisfaction, genuine products, security, quality, support and value for money. All products sold on Neulife are original and covered under fixed period.

When does the product I purchased expire?

All products have expiration or manufacture dates printed on their products.

How do I find out if a particular product is compatible with my medication?

Please consult with your physician before taking any nutritional supplements. Your doctor can review your medication regimen and determine whether a particular supplement is safe to take.

What does the Nutrition Facts label mean?

Wondering what all those numbers and nutrients on the label of your favorite product really mean? Use the quick reference guide below to understand the information displayed on a typical Nutrition Facts label.

Please note: Information contained on the label is subject to change based on the type of product.

Serving Size

This section indicates the size of a single serving of the product. This number is very important because all of the nutrition information on the label is based on one serving of the product.

Serving per Container

This section shows how many servings are in the package. Please note that a package of food often contains more than one serving.

Amount per Serving

All of the nutrition information in this column is based on one serving of the product. If you eat two servings, you are getting two times the calories, nutrients and so on.

Percent (%) Daily Values

This section tells you how the nutrients in one serving of the product contribute to your total daily diet. Use it to "balance" your day by choosing foods that are high in the nutrients you need more of and low in the nutrients you don't need.

Daily Values are based on a 2,000-calorie diet. However, your nutritional needs may vary depending on your calorie needs.

Calories and Calories from Fat

The calories listed on the label are for one serving of the product.

Calories from Fat show how many fat calories there are in one serving. Remember -- a product that's fat-free isn't necessarily calorie-free.

Total Fat, Cholesterol and Sodium

This section indicates the amount of each contained in one serving. It's recommended to keep these percentages as low as possible each day.

Total Carbohydrates, Protein and Vitamins

This section indicates the amount of each contained in one serving.

Ingredients

This section indicates all of the ingredients used to make the product.

Privacy and Security

Our Commitment to Privacy

The Web site you have entered is operated by or on behalf of NEULIFE Nutrition Systems (NEULIFE) is committed to protecting your personal privacy. This Privacy Notice outlines NEULIFE’s information practices with respect to the Web sites on which this Privacy Notice is posted (the 'Site') and explains the type of information that may be collected on the Site, including the information which may be collected by our Merchandising Agents (Promotion Fulfillment, Inc., and Eye Level Solutions, Inc.) who manage the online NEULIFE store. This Notice applies only to this Site, it does not apply to information we may collect in other forums, including offline, on other Web sites we may host, from e-mail messages, or through banners, sweepstakes, or other advertisements or promotions that we may sponsor or participate in, including those offered on Web sites owned by third parties.

By using this Site, you signify that you agree with the terms of this Privacy Notice. If you do not agree with any term in this Notice, please do not use this Site or provide any personal information to us. The effective date of this Privacy Notice is April 15 2015. From time to time, this Site may change, and/or our practices with respect to how we collect, use or otherwise treat personally identifiable information may change. We reserve the right to update or change this Privacy Notice at our discretion. If there is any material change in the type of information we collect or way in which we use such information,

we will comply with any applicable laws with respect to notifying you of those changes, or where legally necessary, obtaining your consent to those changes.

Data Protection

We strongly believe in the privacy of our customers and we dislike spam, wasteful advertisements, and marketing telephone calls as much as you do. We don't appreciate having our personal information given out to other companies, so we would never do this to you. We have been approached by several different companies about purchasing customer contact information, but we deny them every time and we always will.

Important Note Regarding Indian Law

The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in India but it isn’t necessary that this site’s servers are too. If you are located outside of India, and you use this website and submit information on this website, any information you provide will be transferred to the host country and, by submitting the information, you authorize this transfer and understand that the information you provide will be protected as provided for under that country’s law, not the law of your home country.

Secure payments

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make with www.neulife.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.neulife.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own.

Acceptance

By using this Site you agree to the terms of this policy. If you do not agree with any term in this policy, please do not use this website to submit personally identifiable information.

Contact Us

Contact Centre can be reached on +91 74001 71515

Monday to Friday 9:00am to 09:00 pm & Saturday 09:00am to 05:00pm

Live chats:

Weekdays 10:30 am to 6:30pm and Weekend (Saturday)10:30 am to 2:00pm

Email: customercare@neulife.com

Account Management

How do I create an account?

Creating an account is quick and easy. To create your free account, visit the account creation page, create a unique username and password, fill out the required information, and you're good to go. To give you quicker access to all our FREE content, sign up for our email newsletter which keeps you in the know on new supplements, fitness articles, recipes, exercise videos, coupon codes, clearance items, and more.

Registered customers get a self-service section for checking their sales orders, tracking their orders and maintaining their address book. The “My Account” section requires a customer to authenticate using his username and password and would thus be inaccessible to any guest users on the store.

Alternatively you can also login using your Facebook, Twitter or Google account. If you need further assistance, please do not hesitate to contact our award-winning Contact Centre department on +91 74001 71515.

Am I required to create an account to make a purchase?

While you are not required to create an account to order products, we highly recommend it. After an account is created, you'll have access to your order history, payment preferences, and address information, which makes the process of placing another order quicker and easier.

Establishing an account also gives you access to neulife.com, an online social community filled with people like you, who are working hard to build a healthier body and mind. On neulife.com, you can set a goal, establish a plan to achieve it, track your progress towards it, and receive the motivation needed to smash that goal to pieces. You can also upload progress photos, rate your favorite supplements, write a blog, track body measurements, and share your success with friends.

To create your free account, please click here. Create a unique username and password, fill out the required information, and you're good to go. To give you quicker access to all our FREE content, sign up for our email newsletter, which keeps you in the know on new supplements, fitness articles, recipes, exercise videos, coupon codes, clearance items, and more

My Account Home

My Account - Dashboard is built such that it is easy for customers to view and browse important information without having to drill down into multiple pages.

Wishlist

View, edit, email my Wish list is a feature that enables customers to quickly view, edit and email the favourites.

You can add all items present in the Wish List to Shopping cart by clicking on ‘Add All’ button, after entering quantity against item.

How do I change my password?

You can change your password by entering the current password, the new password, and confirm new password on the Change Login Details page.

If you need further assistance, please do not hesitate to contact our Contact Centre department on +91 74001 71515.

What do I do if I forget my password?

With the amount of passwords everyone is required to remember, it's easy to forget one every now and then, especially when all of them have different rules you have to follow. If you can't remember your account password, we can send you an email to verify your username and provide step-by-step instructions on how to reset your password. To request an email, please visit our password recovery page, enter your email address, and then click the "Request Username/Password Now" button. Within a few minutes, a password recovery email should arrive in your inbox that includes the username associated with the provided email address and quick instructions on how to reset your password. If for some reason you don't receive the email within 15 minutes, please check your spam or junk email folders, as sometimes it can be recognized by certain email services as junk mail.

If you need further assistance, please do not hesitate to contact us on +91 74001 71515.

How do I change my name, email &password

In order to change the current user name, you should enter the new username and then confirm it again by entering it in the respective fields shown. You will also need to enter the current password to verify the change.

There is also a Help Topic section that has notes about ‘How to Change to Login Details’ and the reasoning behind asking you to enter a valid email address.

If you need further assistance, please do not hesitate to contact us on +91 74001 71515.

Order History

It is a feature that enables you to quickly find the orders placed in last few days. It also shows the record per page

Re-Order

It’s is a feature that enables you to quickly place a new order for items which were previously ordered. This helps the buyers save time on going through the entire flow of search and checkoutv

Add Address

Clicking on ‘Add New Address’ button will redirect to Add / Edit Address page. The newly included address can be set as the Primary Address by selecting the check box available next to ‘Set as Primary Address’ field.

Address name for the newly created address is automatically generated by the system, but can also be changed by you by editing the same.

Return Request

Neulife gives you the option to replace the products bought on Neulife.com within 7 days of the receipt of the order. The option is available in My Account. Click on ‘Return Item(s)’ and submit the request.

Once the request is submitted, the details would be made available under ‘Return Request’. You would also receive the intimation from our customer care team.

Back in Stock Subscription

A product's availability is clearly noted on the Product Detail page. In case if the product is Out Of Stock, the buyers will have the option to use the ‘Notify Me’ option and submit his email ID. Once the product is back "In Stock", a notification email will be emailed to the buyer on the submitted email ID.

Reward Points

Reward Points Program allows customers to earn points for every purchase you make at Neulife.com. Depending on the total amount spend on each order, there will be 'X' points that will be credited in your 'reward point' account. The number of points you will earn on each purchase will be displayed to you during Checkout.

Once your order is successfully delivered and Completed the points will be credited to your account. You can immediately use them against your next order, or stack them and use it against any product.

Nutrition Service

You have a fitness goal, and the determination to be the healthiest and fittest you can be. Team NCNR is happy to be with you at every step of the way – right from understanding your requirements, clearing myths and recommending the ideal nutrition and supplement tips and regimen to best suit your needs. Let a team of qualified and trained nutrition experts be a part of your fitness journey - Reach out to Team NCNR today.