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Returns Policy

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7 Days Returns Policy*

Neulife gives you the option to replace or return the products bought on Neulife.com within 7 days of the receipt of the order.We will either replace the product, exchange, or issue a credit note if the product requested is out of stock.

When Returns & Exchanges are not possible

There are certain scenarios where it is difficult for us to support Returns & Exchanges

  1. Opened or used boxes will not be accepted as returns.
  2. For issues like allergic reactions, gastric issues, headache, flavor like/dislike, flavor difference from one brand to other etc., products will not be applicable for return. Please consult a doctor before buying any of our products.
  3. Return request is made outside the specified time frame.
  4. Product is damaged because of use or product is not in the same condition as you received it.
  5. Products with tampered or missing serial numbers.
  6. Items that are returned without original packaging, freebies or accessories.
  7. Improper storage of product. (As instructed on the product label)

What do I do if the product I’ve received is not as described?

If the product after opening is not as described, we request you to call 022-40732222 immediately for assistance. You will be requested to share images/Lot no/product details etc. If the product received is not up to Neulife standards, you will receive a replacement ,exchange or refund for the same.

I need to return an item, how do I arrange for a pick-up?

You can contact us on 022-40732222 for further assistance.

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