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Payment Terms

Payments

  • Mode of payments
    Credit or Debit Cards: We accept Visa, MasterCard, American express & Maestro
    Cash on Delivery (COD)
    Net banking
    Paytm Wallet
  • Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Neulife?
    There are NO hidden charges when you make a purchase on Neulife. The prices listed for all the items are final and all-inclusive.
    The  price you see on the product page is exactly what you pay.
  • What is cash on delivery
    If you are not comfortable making an online Payment on Neulife.com, you can opt for the Cash on Delivery (COD) Payment method instead. With (COD) you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance Payment online.
    The maximum order value for Cash on Delivery (COD) Payment is ₹20,000.It is strictly a cash-only Payment method. E-Gift Vouchers or store credit cannot be used for (COD) orders. Foreign currency cannot be used to make a (COD) Payment. Only Indian Rupees accepted.

COD unavailable
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Hence, based on your location and your choice of products, the (COD) option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card. 

  • Credit cards or Debit card

Credit card
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit card
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Money deducted from card
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details or call us on 02240732222 

Payment fails
In case of a payment failure, please retry ensuring that the information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking). Make sure our Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on customercare@neulife.in or please give us a call with your order number for any clarification.

  • Net banking
    You can also use your Net banking account to pay for your Neulife order.
  • Paytm Wallet
    We also offer the liberty to our customers to make purchases online via Paytm account (Paytm Wallet)
    For further information request you to visit https://paytm.com/
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